Débouchés professionnels

Express Operation Manager

Operation septembre 18,2024 Amman, Jordan

Responsibilities

  • Manage day-to-day operations of the express delivery service, including coordinating pickup and delivery schedules, optimizing routes, and monitoring performance metrics.
  • Lead and motivate a team of operations staff, including drivers, warehouse personnel, and administrative staff, to ensure productivity and adherence to company policies and procedures.
  • Monitor key performance indicators (KPIs) such as on-time delivery, delivery accuracy, and customer satisfaction, and take corrective actions as needed to meet or exceed targets.
  • Identify opportunities to streamline processes, improve efficiency, and reduce costs while maintaining service quality standards. Implement changes and monitor their effectiveness.
  • Manage relationships with external vendors and service providers, such as courier companies and suppliers, to ensure timely and reliable service delivery.
  • Oversee inventory management processes, including stock control, replenishment, and inventory accuracy, to support efficient operations and minimize stockouts.
  • Ensure compliance with health and safety regulations and implement measures to maintain a safe working environment for employees and customers.
  • Collaborate with the customer service team to address customer inquiries, complaints, and service issues promptly and effectively, ensuring a positive customer experience.
  • Develop and manage the departmental budget, including forecasting expenses, monitoring costs, and identifying opportunities for cost savings.
  • Prepare regular reports on operational performance, including KPIs, service levels, and financial metrics, and present findings to senior management.

Job Requirements

  • Bachelor’s degree in business administration, Logistics, Supply Chain Management, or a related field.
  • 5-8 years of experience in operations management, preferably in the logistics or express delivery industry.
  • Proven leadership abilities with experience in managing and developing teams.
  • Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
  • Familiarity with inventory management systems and logistics software.
  • Knowledge of health and safety regulations related to warehouse and transportation operations.
  • Flexibility to work occasional evenings, weekends, or holidays as needed.
  • Fluent in English. Additional language a plus.
  • Eligibility to work in Jordan.

Faites évoluer votre entreprise

Saisissez vos informations et l’équipe de The Net Global se chargera de répondre à vos besoins.

Consulter notre déclaration de confidentialité
close

Merci de votre intérêt pour
The Net Global.

Nous vous contacterons dans les meilleurs délais.

Prêt à faire évoluer votre entreprise ?

Découvrez comment The Net Global peut répondre à vos besoins en termes de distribution et de logistique.

Commencer
Informations sur les cookies

Ce site Web utilise des cookies pour améliorer la navigation sur le site, analyser l'utilisation du site et contribuer aux efforts de marketing. Consultez notre Politique de Cookies pour plus de détails.

Acceptez tous les cookies Paramètres des cookies
Privacy settings

Decide which cookies you want to allow.
You can change these settings at any time. However, this can result in some functions no longer being available. For information on deleting the cookies, please consult your browser's help function.
LEARN MORE ABOUT THE COOKIES WE USE.

Necessary
Functionality
Analytics
Marketing

This website will:

  • Remember your cookie permission setting
  • Allow session cookies
  • Gather information you input into a contact forms, newsletter and other forms across all pages
  • Helps prevent Cross-Site Request Forgery (CSRF) attacks
  • Preserves the visitor's session state across page requests
  • Remember personalization settings
  • Remember selected settings
  • Keep track of your visited pages and interaction taken
  • Keep track about your location and region based on your IP number
  • Keep track on the time spent on each page
  • Increase the data quality of the statistics functions
  • Use information for tailored advertising with third parties
  • Allow you to connect to social sites
  • Identify device you are using
  • Gather personally identifiable information such as name and location

This website won't:

  • Remember your cookie permission setting
  • Allow session cookies
  • Gather information you input into a contact forms, newsletter and other forms across all pages
  • Helps prevent Cross-Site Request Forgery (CSRF) attacks
  • Preserves the visitor's session state across page requests
  • Remember personalization settings
  • Remember selected settings
  • Keep track of your visited pages and interaction taken
  • Keep track about your location and region based on your IP number
  • Keep track on the time spent on each page
  • Increase the data quality of the statistics functions
  • Use information for tailored advertising with third parties
  • Allow you to connect to social sites
  • Identify device you are using
  • Gather personally identifiable information such as name and location