Careers

Express Operation Manager

Operation September 18,2024 Amman, Jordan

Responsibilities

  • Manage day-to-day operations of the express delivery service, including coordinating pickup and delivery schedules, optimizing routes, and monitoring performance metrics.
  • Lead and motivate a team of operations staff, including drivers, warehouse personnel, and administrative staff, to ensure productivity and adherence to company policies and procedures.
  • Monitor key performance indicators (KPIs) such as on-time delivery, delivery accuracy, and customer satisfaction, and take corrective actions as needed to meet or exceed targets.
  • Identify opportunities to streamline processes, improve efficiency, and reduce costs while maintaining service quality standards. Implement changes and monitor their effectiveness.
  • Manage relationships with external vendors and service providers, such as courier companies and suppliers, to ensure timely and reliable service delivery.
  • Oversee inventory management processes, including stock control, replenishment, and inventory accuracy, to support efficient operations and minimize stockouts.
  • Ensure compliance with health and safety regulations and implement measures to maintain a safe working environment for employees and customers.
  • Collaborate with the customer service team to address customer inquiries, complaints, and service issues promptly and effectively, ensuring a positive customer experience.
  • Develop and manage the departmental budget, including forecasting expenses, monitoring costs, and identifying opportunities for cost savings.
  • Prepare regular reports on operational performance, including KPIs, service levels, and financial metrics, and present findings to senior management.

Job Requirements

  • Bachelor’s degree in business administration, Logistics, Supply Chain Management, or a related field.
  • 5-8 years of experience in operations management, preferably in the logistics or express delivery industry.
  • Proven leadership abilities with experience in managing and developing teams.
  • Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
  • Familiarity with inventory management systems and logistics software.
  • Knowledge of health and safety regulations related to warehouse and transportation operations.
  • Flexibility to work occasional evenings, weekends, or holidays as needed.
  • Fluent in English. Additional language a plus.
  • Eligibility to work in Jordan.

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